Privacy Policy

1. Introduction

New Life Valley SDN. BHD. (website url address: https://nlvgroup.my) appreciates your business and trust. We are a Malaysia based company, creating products and services to enhance your business experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

2. Data Collected

Data Storage Location We are a Malaysia based company and operate web servers hosted in Singapore. Our hosting provider adheres to international data protection standards, ensuring that your data is securely stored and GDPR compliant. Registration Data If you register on our website, we store your chosen username, your email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time (except changing your username). Website administrators can also view and edit this information. Purchase Data To receive product support, you may be required to provide purchase or subscription details on our website. These details will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support, and other customer services. Support Data If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our ticketing system. Only the data you explicitly provide is sent, and you are asked for consent each time you create a new support ticket. Comments When you leave comments on the website, we collect the data shown in the comments form, along with the IP address and browser user agent string to help spam detection. Contact Form Information submitted through the contact form on our site is sent to our company email. These submissions are only kept for customer service purposes; they are never used for marketing purposes or shared with third parties. Google Analytics We use Google Analytics on our site for anonymous reporting of site usage. No personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website, please use this link: Google Analytics Opt-out. Cases for Using the Personal Data We use your personal information in the following cases: Verification/identification of the user during website usage; Providing technical assistance; Sending updates to our users with important information about news/changes; Checking account activity to prevent fraudulent transactions and ensure the security of personal information; Customizing the website to make your experience more personal and engaging; Guaranteeing overall performance and administrative functions run smoothly.

3. Embedded Content

Pages on this site may include embedded content, such as YouTube videos. Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking if you have an account and are logged in to that website. Below you can find a list of the services we use:

Facebook

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. No cookies from Facebook are installed and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy.

Twitter

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy.

YouTube

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. No cookies from YouTube are installed and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies

This site uses cookies – small text files placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for functions such as shopping carts, and provide anonymized tracking data to third-party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is through your browser settings. We recommend consulting the help section of your browser.

Necessary Cookies (all site visitors)

cfduid: Used by our CDN provider Cloudflare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. More information can be found here: Cloudflare Privacy Policy.
PHPSESSID: Used to identify your unique session on the website.

Necessary Cookies (Additional for Logged-in Customers)

wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication, and user verification.
wordpress_test_cookie: Used by WordPress to ensure cookies are functioning correctly.
wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number at the end is your individual user ID from the users database table. This is used to customize your view of the admin interface, and possibly also the main site interface.
wp-settings-{time}-[UID]: WordPress also sets a few wp-settings-{time}-[UID] cookies. The number at the end is your individual user ID from the users database table. This is used to customize your view of the admin interface, and possibly also the main site interface.

5. Who Has Access To Your Data

If you are not a registered client on our site, there is no personal information we can retain or view regarding you. If you are a client with a registered account, your personal information can be accessed by:

Our system administrators.
Our support staff, when they need to access client account information in order to provide assistance.

6. Third Party Access to Your Data

We do not share your data with third parties in a way that reveals personal information such as your name or email. The only exceptions are trusted partners we work with to deliver the services you expect from us. Please see below:

Payment & Licensing Partners

For the purpose of validating and processing purchases or subscriptions, we may share limited information such as provided tokens or purchase keys with our payment and licensing partners. This is done strictly to confirm licenses, process transactions, and register validated support data.

Support Platform

Our support ticketing system is provided through a third-party platform. The data shared with them is limited to what you explicitly provide when creating a support ticket, and it is only used to process and resolve your request. You are asked for consent each time before submission.

7. How Long We Retain Your Data For

When you submit a support ticket or a comment, its metadata is retained until you request its removal. This data is kept to help us recognize you and automatically approve your comments instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can view, edit, or delete your personal information at any time (except for changing your username). Website administrators can also view and edit this information.

8. Security Measures

We use the SSL/HTTPS protocol throughout our site. This ensures that all user communications with our servers are encrypted, preventing unauthorized third parties from capturing or hijacking personally identifiable information. In the event of a data breach, our system administrators will immediately take all necessary steps to restore system integrity, notify affected users, and reset passwords if required.

9. Your Data Rights

General Rights

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You may also request that we erase any personal data we have stored. This does not include data we are required to retain for administrative, legal, or security purposes. In short, we cannot erase data that is essential for maintaining an active customer account (such as basic account information like your email address). If you request that all of your data be erased, we will no longer be able to provide support or other product-related services to you.

GDPR Rights

Your privacy is critically important to us. In alignment with the GDPR, we aim to support and comply with its standards. New Life Valley SDN. BHD. permits residents of the European Union to use its services. Therefore, it is our intent to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. Third Party Websites

New Life Valley SDN. BHD. may post links to third-party websites on this site. These third-party websites are not screened for privacy or security compliance by New Life Valley SDN. BHD., and you release us from any liability regarding the conduct of these third-party websites. All social media sharing links, whether displayed as text links or social media icons, do not connect you to any associated third parties unless you explicitly click on them. Please note that this Privacy Policy, and any other policies in place, including any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. New Life Valley SDN. BHD. bears no responsibility for the information collected or used by any advertiser or third-party website. We encourage you to review the privacy policy and terms of service of each site you visit through external links.